Returns and Refunds Policy

Last updated: November 2026

This policy applies to all orders placed on https://rare.place. The seller is Rare Place, NIF 513096590, R. Nova de S. João 33, 6040-124 Gavião, Portugal (info@rare.place, +351 937 609 064).

1. 14-day right of return

You can return any item within 14 days of the day you receive it, without giving a reason, in accordance with European Union consumer law.

2. How to start a return

Send an email to info@rare.place within the 14 days with your order number and the item(s) you want to return. We will reply with the return instructions. Please wait for our reply before sending the item.

3. Condition of returned items

• Items must be returned in the same condition in which they were received, with their original packaging, certificates and accessories.
• Graded cards must be returned in their original, undamaged grading case (slab).
• Sealed products must be returned with the factory seal intact.

If an item is returned damaged, opened or altered, we may deduct the loss in value from the refund.

4. Return address

Rare Place
R. Nova de S. João 33
6040-124 Gavião
Portugal

5. Return shipping costs

The cost of sending the item back is paid by the customer, unless the item arrived damaged, is not the item you ordered, or is significantly different from its description. In those cases we pay the return shipping. For valuable items we recommend a tracked and insured shipping service.

6. Refunds

When the returned item arrives, we inspect it and let you know by email. Approved refunds are made to the original payment method within 5–10 business days after we receive the item. When you return a whole order within the 14 days, the refund also includes the original shipping cost (up to the cheapest shipping option offered at checkout). Your bank or payment provider may take a few extra days to show the refund.

7. Damaged, incorrect or not as described

If your order arrives damaged, incorrect or significantly different from its description, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the item and the packaging. We will offer a replacement, a refund or a return at our cost.

8. Items that cannot be returned

• Custom or personalised items.
• Digital products.

9. Cancellations

You can cancel an order free of charge until it has been shipped. Write to us as soon as possible. If the order has already been shipped, please use the return process above.

10. Contact

For any question about returns or refunds: info@rare.place · +351 937 609 064.