Returns and Refunds Policy
At Rare.Place, we want every collector to feel confident when buying from us. This Returns and Refunds Policy explains how returns, refunds, and order issues are handled.
1. Return Period
You may request a return within 14 days of receiving your order. To be eligible, the item must be returned in the same condition in which it was received, unused, undamaged, and with all original packaging, certificates, tags, or accessories included.
2. Non-Returnable Items
Due to the collectible nature of many products sold on Rare.Place, the following items may not be eligible for return:
- Items that have been opened, used, altered, damaged, or tampered with;
- Sealed products where the seal has been broken;
- Graded, authenticated, or one-of-a-kind collectibles, unless damaged or not as described;
- Digital items, gift cards, or downloadable products;
- Items purchased through auctions, unless required by applicable law or clearly stated otherwise.
3. Damaged, Incorrect, or Not as Described Items
If your item arrives damaged, incorrect, or significantly different from the product description, please contact us as soon as possible at info@rare.place.
Please include your order number, photos of the item and packaging, and a clear description of the issue. We will review the case and offer an appropriate solution, which may include a replacement, partial refund, full refund, or return request.
4. How to Request a Return
To request a return, please contact us at info@rare.place with the following information:
- Your full name;
- Order number;
- Reason for the return;
- Photos of the item, if applicable.
Please do not send any item back before receiving return instructions from us.
5. Return Shipping
Unless the item is damaged, incorrect, or not as described, return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service, especially for high-value collectibles.
Rare.Place is not responsible for returned items lost or damaged during return shipping.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method. Please note that payment providers and banks may require additional time to complete the refund.
7. Partial Refunds
Partial refunds may be granted in certain situations, including when an item is returned incomplete, with damaged packaging, or in a condition different from how it was originally sent.
8. Exchanges
Exchanges may be offered when stock is available. If a replacement item is not available, we may offer a refund or store credit where appropriate.
9. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.
10. Contact Us
For any questions about returns or refunds, please contact us:
Email: info@rare.place
Website: https://rare.place/
Last updated: June 11, 2026